Do people get you mixed up with your colleagues? Occasionally people refer to me by the wrong name and it’s momentarily disconcerting. At...

Our ability to retain information (including phone numbers) may be in decline because we rely on our phones and tablets to do it for us,...

Relationship selling is building up trust so that you are believed to align your goods or services to meet customer need. It is often...

We have recently been creating Instagram posts for Cracking Conversation combining one of our ‘square-head’ images with a statement or...

Conversations are complicated things. Apart from any interest we might have in the topic at hand we bring with us a wheelbarrow of other...

If cracking conversation addresses a myriad of business needs, why is it “conversation” rather than “meetings”? The glib answer is that...

When we consult someone for their expertise, we certainly want them to have that skill but we are looking for more than knowledge. We...

I suspect most of us have a literal or metaphorical cupboard where we have consigned several tasks that we will deal with one day when we...