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Cracking Conversation Work-kits
The work-kits combine insight and challenge with example and visual illustration to stimulate thought and build understanding. The practical exercises ensure new behaviour can easily take its place alongside your existing skills. They tackle head-on the most commonly cited challenges in conversation, including:
Getting an Answer
Being Heard
Saying What You Mean
Keeping it Going
Winning People Over
Staying Comfortable
Dealing with Difficult People
two sample pages:
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